Ola’s CEO, Bhavish Aggarwal, has unveiled a significant expansion of the company’s service network for electric vehicle (EV) customers. The initiative, named HyperService, is designed to enhance Ola Electric’s after-sales support and tackle persistent customer concerns, such as prolonged repair wait times.
In a recent post on X (formerly Twitter), Aggarwal shared key highlights of this new service initiative:
Doubling Service Centres: Ola is set to increase its company-owned service centres from 500 to 1,000 by the end of December. This expansion aims to ensure faster and more convenient repairs for Ola Electric users throughout India.
EV Mechanic Training: As part of its Network Partner Program, the company will train 100,000 third-party mechanics by December 2025. This training will equip mechanics across the country to handle EV repairs, making maintenance services more widely accessible.
Faster Repairs with Added Benefits: Ola guarantees a one-day repair resolution. If the service exceeds this time, customers will receive an Ola S1 scooter as a backup. Ola Care+ subscribers will also benefit from complimentary Ola Cab coupons during the repair period.
AI-Driven Diagnostics: The upcoming MoveOS 5 update in October will introduce AI-powered maintenance features, offering remote diagnostics to preemptively identify and resolve vehicle issues. Repairs will be available right at customers’ doorsteps.
This expansion comes as Ola faces growing criticism from current customers due to repair delays. Through HyperService, the company aims to elevate its customer support and deliver a more satisfying ownership experience, responding to frequent complaints seen on social media.